Henrik updates the community. Man these guys post a lot, unlike certain developers….

We are fully aware of that we have some problems with the payment step at GC and we are working on it. So please be patient with us.
For those who have been charged more than once will be corrected as soon as possible.

GC now confirmed that the shop should be working properly.
Please note that if you chose wrong country when using credit cards as a payment solution of any kind the payment wont work.

Please make sure you write your name identically like it says on your credit card, theres a few who did write it none identically which also means a rejected payment.

Concerning blocks. (A-E)
Unfortunately, last nights rush resulted in a significant amount of unsuccessful payments. Consequently, we have decided to prolong the reservation time and give users a second chance to complete their payment.
Block rank is based on when you initiated your payment, which means that your respective “rank position” is also reserved. As a result, when more unsuccessful payments are completed, other users are moved down in “rank position”. This means that there is a chance you’ll be moved between blocks, for example from A -> B.

Please remember that the boxed versions include shipping (€7 worldwide) and for all Europeans you must pay 25% VAT. The box is a huge cost for us as we are forced to put that cost on the customer, meaning we do not earn anything more over the normal rate. We did this because there was a demand from the community and we listened. EU laws force us to add 25% VAT on all European costumers, unfortunately this must be put on the customers payment which indeed make the game a bit pricy for all Europeans. This is your choice to buy the boxed version or not. We did it because the community wanted one and we do agree it get a bit expensive, unfortunately we cannot sell these boxes with a loss.

If this is too expensive then there will be a digital download only version starting on Monday 20th of July, this is the version we meant is going to be cheaper than most other new launched mmos. (If not all 10k copies are sold out fore 20th that is)

As stated before we have a large amount of US players and we are already looking into starting a NA server if needed and if everything works well with our first server. We may also be looking at increasing the amount of players accepted at that stage if we need to or if the servers are stable enough.
In the first beta phase we will also know for sure how the latency works in real time combat for US players on our EU servers. This also effects when we need to start a NA server.

For those who have initiating or pending status you should have a successful buy within some hours.

Resetting password will be available tonight or tomorrow.

Now you are able to change your user information on your account.
We noticed most issues we had so far is people is writing wrong names or dress so it doesn’t match the credit card, If you have not yet tried to many times, I think around 7 times you will be able to change to correct info then try again and it should work. If you have tried more than 7 times the card is blocked as fraud. We will have to solve this tomorrow.

support@starvault.se is now working properly, please be patience if you are still in pending or initiating status, this should be solved automatically after awhile, if you still have any problems then send an email to the support mail.

Thanks for understanding and your patience.